Refund Policy

1. Free Trial Period

2. Subscription Refunds

We offer a 7-day money-back guarantee for all paid subscriptions. If you're not satisfied with our service, you can request a full refund within 7 days of your initial payment.

Refund Conditions:

• Refund requests must be made within 7 days of the initial payment
• Refunds are only available for the first billing cycle
• Subsequent renewals are not eligible for refunds
• Refunds will be processed to the original payment method

3. Consensus Credit Packages

Consensus credit packages are generally non-refundable once purchased. However, we may consider refunds on a case-by-case basis for:

• Technical issues preventing use of purchased credits
• Accidental duplicate purchases
• Service outages affecting credit usage

4. How to Request a Refund

5. Cancellation Policy

You can cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period.

After cancellation, you will retain access to your account and all features until the end of your paid period. No partial refunds are provided for unused time in your billing cycle.

6. Service Interruptions

In the event of significant service interruptions or outages, we may provide:

• Service credits for affected time periods
• Extension of your subscription period
• Additional consensus credits as compensation
• Partial refunds for extended outages

7. Dispute Resolution

If you have a billing dispute or refund concern, please contact our support team first. We are committed to resolving all issues fairly and promptly. If we cannot reach a satisfactory resolution, you may pursue dispute resolution through your payment provider.

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. We will notify existing customers of any material changes via email.

9. Contact Information

For refund requests or questions about this policy, please contact us at [email protected] or through our support system in your account dashboard.